FREQUENTLY ASKED QUESTIONS
You will receive the same product that is listed; however, due to the various monitor settings and the differences in mobile device displays, the color of the images may not always match exactly with the actual product. This means that while you can expect the same high-quality item, the way it appears on your screen could differ slightly from what you see in person.
All previous orders are displayed in your account section, allowing you to easily track your purchase history and manage your orders effectively.
Unfortunately, you cannot return products that have been measured incorrectly. We maintain high-quality standards for all our items, so if any of your goods arrive damaged or if there are any discrepancies, please let us know within 14 days of receipt. This way, we can promptly address and remedy the issue to your satisfaction. Your feedback is essential in helping us ensure that we continue to provide you with the best possible products and services.
We are pleased to inform you that we can deliver goods directly to your project site, provided it is located within mainland UK. This convenient service allows you to receive your orders right where you need them. To ensure a seamless delivery experience, please make sure to fill out all the correct details at the time of purchase, including your site's address and any specific instructions for delivery. Proper information will help us serve you better and avoid any potential delays.
Value Added Tax (VAT) is added at the checkout stage, and the amount will be clearly displayed on your receipt for your convenience. We want to assure our customers that we are a fully VAT-registered company, and our VAT number is 448003708.
There are currently no blinds available on the site that are eligible for the VAT reclaim scheme. This means that, unfortunately, you won't find any options at this time that would allow you to take advantage of this specific tax benefit.